Shipping & Delivery Policy

Last Updated: March 17, 2026

At Ormau INC, we are committed to delivering premium handcrafted furniture with full transparency. Our timelines are based on Calendar Days.

1. Free Shipping & Exclusions

Ormau INC offers Free Standard Shipping on all orders within the contiguous United States. We manage the entire logistics chain with no hidden handling fees.

Exclusions: We currently do not ship to Alaska, Hawaii, U.S. Overseas Territories (Puerto Rico, Guam, etc.), Military Bases (APO/FPO/DPO), or P.O. Boxes.

2. Estimated Delivery Timeline

Order Processing & Production	12–14 Days
International Transit & Logistics	~30 Days
Local U.S. Final-Mile Delivery	10–15 Days
Total Estimated Delivery Time	52–59 Calendar Days

3. Customs & Taxes

We handle all brokerage fees. Sales tax is automatically calculated at checkout based on your destination.

4. Final-Mile Delivery

Specialized carriers will contact you via phone or email to coordinate a delivery window.

5. Tracking & 6. Damaged Items

Monitor 24/7 via our Tracking Page. Please report any issues within 7 Calendar Days of receipt with photos of packaging and product.

Contact Ormau Support:

Email: info@ormau.com

Phone: +1 (334) 820-0132

Support Ticket: ormau.com/support-ticket

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

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