Last updated: 01 December 2025

This Privacy Policy explains how Ormau (“Ormau”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit https://ormau.com, make a purchase, create an account, submit a support ticket, or otherwise interact with us online.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or provide personal information to us.

1. Who We Are

Ormau is a furniture and home furnishings brand serving customers in the United States, Europe, and other regions. We operate through our official website https://ormau.com, where customers can browse products, place orders, and contact support.

Contact information:
Email: info@ormau.com
Contact Form: https://ormau.com/contact-us/

2. Scope of This Policy

This Privacy Policy applies to personal information we collect when you:

• Visit or interact with our website;
• Create an account or log in;
• Place an order or request product information;
• Submit a support ticket or contact customer service;
• Subscribe to newsletters or marketing messages;
• Communicate with us via email or other channels.

3. Information We Collect

3.1 Information You Provide Directly

• Name, email address, shipping and billing addresses, phone number;
• Account details (email, password, profile information);
• Order details and payment method type (never full card numbers);
• Support messages, emails, attachments (e.g., photos of product issues);
• Product reviews, comments, survey responses;
• Marketing preferences.

3.2 Information Collected Automatically

We may automatically collect certain information including:

• IP address, browser type, device type, OS;
• Pages viewed, session duration, navigation paths;
• Referring URLs;
• Approximate location inferred from IP address;
• Cookie and tracking data.

3.3 Information from Third Parties

• Payment providers (transaction status, method type—never full card details);
• Shipping partners (tracking updates, delivery confirmation);
• Analytics services (aggregated usage statistics);
• Advertising platforms (if relevant).

4. How We Use Your Information

• To process and fulfill orders, including production, shipping, and delivery;
• To send order confirmations, updates, and shipping notifications;
• To provide customer support and handle inquiries;
• To manage your account and order history;
• To improve website experience, layout, and functionality;
• To send marketing messages (if you opt in);
• To comply with legal obligations (billing, tax, fraud prevention);
• To protect our rights, prevent fraud, and maintain security.

5. Legal Bases for Processing

• Performance of a contract (processing orders, support);
• Legal compliance (financial and regulatory requirements);
• Legitimate interests (improving services, preventing fraud);
• Consent (marketing emails, cookies when applicable).

6. Cookies and Tracking Technologies

We use cookies to operate our website, remember your preferences, analyze traffic, and personalize content. You may control cookies through your browser settings, but disabling some may affect functionality.

7. Payments

Payments are processed by third-party payment providers. We do not store full credit card numbers or security codes. We only receive confirmation of payment status and limited non-sensitive details.

8. Shipping, Delivery, and Tracking

We share necessary information with logistics partners to deliver your order, including:

• Name, address, and contact information;
• Order details and package contents;
• Tracking numbers for sea freight and land delivery.

You can track your order at: https://ormau.com/track-your-order/

9. Marketing Communications

If you opt in, we may send newsletters, promotions, and product updates. You can unsubscribe anytime using the link in emails or by contacting us.

10. How We Share Information

• Service providers: payment processors, hosting, logistics, email services;
• Professional advisors: legal, accounting, auditing;
• Authorities when required by law;
• Business transferees (e.g., in case of merger or acquisition).

11. International Data Transfers

Your information may be stored or processed in countries outside your residence. We take steps to ensure appropriate protections when required.

12. Data Retention

We retain personal information as long as needed for:

• Order fulfillment and support;
• Legal and accounting obligations;
• Fraud prevention and security;
• Account management.

When no longer needed, data is securely deleted or anonymized.

13. Your Rights

• Access your data;
• Correct inaccurate data;
• Request deletion (where applicable);
• Restrict or object to processing;
• Withdraw consent (for marketing);
• Data portability (in certain cases).

You may exercise your rights by contacting us at info@ormau.com.

14. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, but no method is 100% secure. Please keep account credentials confidential.

15. Children’s Privacy

We do not knowingly collect information from children under age 16. If you believe a child provided us information, contact us to remove it.

16. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

17. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the latest revision. Continued use of our site indicates acceptance of changes.

18. Contact Us

If you have questions about this Privacy Policy or your personal information, you may contact us:
Email: info@ormau.com
Contact Form: https://ormau.com/contact-us/
Help Center: https://ormau.com/support-center/