Last updated: 01 December 2025

Welcome to Ormau (“Ormau”, “we”, “us”, “our”). By accessing or using our website https://ormau.com, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order or using our services. If you do not agree, you may not use this site.

1. Use of Our Website

By using our website, you confirm that you are at least 18 years old or are using the site under adult supervision. You agree not to misuse the site or engage in activities that may harm Ormau, our customers, or our operations.

2. Product Information

We strive to provide accurate product descriptions, images, dimensions, and specifications. However:

• Colors may vary due to lighting or display settings;
• Measurements may have slight variations due to manual production;
• Minor differences in texture, material, or finish may occur.

These variations do not constitute product defects.

3. Pricing & Payments

All prices listed on our website are in the currency displayed at checkout. We reserve the right to adjust prices, apply promotions, or correct errors at any time.

We accept major payment methods including credit/debit cards, PayPal (if enabled), Google Pay, Apple Pay (if enabled), and other secure methods displayed at checkout.

You can review our Payment Policy here:
🔗 Payments & Billing

4. Order Acceptance

When you place an order, you will receive an Order Confirmation email. This confirmation does not guarantee acceptance. We reserve the right to cancel or refuse orders for reasons including:

• Incorrect product or pricing information;
• Fraud detection or suspicious activity;
• Product unavailable or production constraints;
• Shipping limitations to your address.

5. Production & Shipping Timeline

Ormau furniture is made to order. Production typically requires 20 business days. International delivery includes:

• Sea Freight: approximately 30 business days;
• Domestic Land Delivery: approximately 15 business days after arrival.

These timelines are estimates and may vary based on weather, port congestion, customs clearance, or carrier delays.

You may check your order status anytime:
🔗 Track Your Order

6. Shipping Policy

All standard orders qualify for free global shipping. Delivery is typically curbside. Additional delivery services (such as assembly or room-of-choice delivery) may not be available in all regions.

Full details can be found here:
🔗 Shipping & Delivery Policy

7. Returns, Refunds & Exchanges

Because our products are large and made to order, returns are subject to specific conditions. Returns may require:

• Original packaging in good condition;
• No signs of use, damage, or assembly;
• Return shipping fees paid by the customer (unless defective).

Damaged or defective items must be reported within 7 days of delivery with photo/video documentation.

Full policy:
🔗 Refund & Return Policy

8. Account & Security

You are responsible for maintaining the confidentiality of your account credentials. Ormau supports:

• Email + password login;
• Google login;
• Facebook login.

If you believe your account is compromised, contact us immediately.

9. Intellectual Property

All content on the Ormau website—including text, images, graphics, logos, videos, and design—is owned by Ormau and protected by intellectual property laws.

You may not copy, distribute, modify, or use any of our content without written permission.

10. User-Generated Content

If you submit reviews, photos, or feedback, you grant Ormau a non-exclusive, royalty-free license to use, reproduce, and display such content for marketing or operational purposes.

11. Limitation of Liability

Ormau is not liable for:

• Delays caused by shipping carriers, customs, or external factors;
• Damage caused by improper assembly, misuse, or accidents;
• Losses caused by incorrect address submission or failed delivery attempts;
• Indirect, incidental, or consequential damages.

12. Force Majeure

We are not responsible for delays or failures due to events beyond our control, including pandemics, natural disasters, wars, transportation issues, port strikes, or government actions.

13. Privacy

Your privacy matters to us. Please refer to our Privacy Policy for full details on how your information is collected, used, and protected.

🔗 Privacy Policy

14. Changes to These Terms

We may update these Terms & Conditions at any time. Updates take effect once posted on our website. We encourage users to review this page periodically.

15. Contact Us

If you have questions about these Terms & Conditions, please contact us:

🔗 info@ormau.com
🔗 Submit a Support Ticket
🔗 Contact Us