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Shipping & Delivery

Last Updated: March 17, 2026

At Ormau INC, we are committed to delivering premium handcrafted furniture with full transparency. This Shipping & Delivery Policy outlines our timelines and responsibilities based on Calendar Days.


1. Free Shipping (Contiguous U.S.) & Exclusions

Ormau INC offers Free Standard Shipping on all orders within the contiguous United States. We manage the entire logistics chain to ensure your furniture arrives safely with no hidden handling fees.

Shipping Exclusions: Due to the oversized nature of our handcrafted pieces, we currently do not ship to the following locations:

  • Alaska (AK) and Hawaii (HI);
  • U.S. Overseas Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, etc.);
  • Military Bases (APO/FPO/DPO addresses);
  • P.O. Boxes.

2. Estimated Delivery Timeline

To provide the most accurate expectation, each piece undergoes a rigorous production and quality control phase before transit. Our total estimated delivery window is structured as follows:

  • Order Processing & Production: 12–14 Calendar Days.
  • International Transit & Logistics: Approximately 30 Calendar Days.
  • Local U.S. Final-Mile Delivery: Approximately 10–15 Calendar Days.

Total Estimated Delivery Time: 52–59 Calendar Days


3. Customs, Duties & Taxes

Ormau INC is a U.S. registered entity. We handle all necessary documentation and international brokerage fees associated with your order.

  • The price displayed at checkout includes all import-related costs.
  • Sales Tax: In compliance with U.S. law, sales tax is automatically calculated at checkout based on your specific shipping destination.

4. Final-Mile Delivery & Scheduling

Once your shipment reaches our U.S. distribution network, it is transferred to a specialized regional furniture carrier.

  • Delivery Type: Standard Curbside or Doorstep Delivery.
  • Scheduling: The carrier will contact you via phone or email to coordinate a delivery window once the item reaches your local hub.

5. Tracking Your Order

You can monitor your shipment 24/7 via our Tracking Page.

Note: Your local carrier tracking number (e.g., FedEx Freight or specialized LTL carrier) will be sent to you via email as soon as the package is processed through our U.S. facility.


6. Damaged or Missing Items

While we use reinforced crating, please inspect your delivery upon arrival. Report any issues within 7 Calendar Days of receipt.

Please provide photos of the product, the packaging, and the shipping labels through our Support Portal.


7. Contact Us

If you have any questions regarding your shipment, please contact our support team:

Company: Ormau INC
Email: [email protected]
Phone: +1 (334) 820-0132
Support Ticket: https://ormau.com/support-ticket/
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

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Product Details

2-Year Warranty

Built to Last, Guaranteed.

At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.

What’s Covered

This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:

  • ✔ Structural Integrity: Frame and foundational handcrafted components.
  • ✔ Material Quality: Premature wear of fabrics (under normal residential use) or hardware failure.
  • ✔ Craftsmanship: Issues arising directly from our dedicated manufacturing and finishing process.

Dedicated Quality, Direct Value

By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.

Professional Support

In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.

Experience the Ormau difference: Professional engineering meets timeless design.

30-Day Returns >

Our Commitment to You

At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.

How It Works

If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.

  • • 30-Day Window: You are protected for a full month following your purchase.
  • • Hassle-Free Credit: The difference will be credited back to your original payment method.
  • • Direct Support: No complicated forms—just a quick message to our support team.

Policy Conditions

  • Applies to the exact same product (identical model, color, and size).
  • Requests must be submitted within 30 calendar days of the order date.
  • Valid for prices currently listed on Ormau.com (excludes Black Friday, Cyber Monday, and final clearance).

How to Claim

Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.

Shop now, live better, and rest easy knowing you got the best price—guaranteed.

30-Day Price-Match

30-Day Price-Match Guarantee

What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.

30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.

Guidelines and Limitations:

  • The item must be identical in model, size, color, and configuration.
  • The item must be in stock on our website at the time the price match is requested.
  • Excludes Clearance items, Flash Deals, or promotions like Black Friday/Cyber Monday.
  • Does not apply to bundle promotions or ‘Buy Together’ offers.

*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.

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