HELP CENTER

Shipping & Delivery

Where Do You Ship?

ORMAU offers Free Standard Shipping to eligible street addresses in the contiguous 48 U.S. states.

We currently do not deliver to:

  • Alaska
  • Hawaii
  • Military and Diplomatic Addresses (APO, FPO, DPO)
  • P.O. Boxes
  • Puerto Rico
  • U.S. Virgin Islands
  • Guam
  • American Samoa
  • Northern Mariana Islands
  • Mackinac Island, Michigan
  • Key West, Florida
  • Dry Tortugas, Florida
  • Nantucket, Massachusetts
  • Martha’s Vineyard, Massachusetts

Because our furniture is delivered by large-item/final-mile carriers, some addresses may require serviceability confirmation. If you are unsure whether your address can be served, please contact ORMAU Customer Support before placing your order.

How Long Does Delivery Usually Take?

ORMAU furniture requires order processing, production, international transit, and final-mile delivery. Our current estimated timeline is based on business days:

  • Order Processing & Production: 12–14 business days
  • International Transit & Logistics: approximately 30 business days
  • Final-Mile Delivery: approximately 10–15 business days

Total estimated delivery time: approximately 52–59 business days

Actual delivery timing may vary due to carrier schedules, logistics conditions, address serviceability, or other circumstances outside the estimated timeline.

How Will My Furniture Be Delivered?

ORMAU standard furniture delivery is to the first-floor entrance or doorstep that is accessible to the final-mile carrier.

Standard delivery does not include:

  • In-home placement or room-of-choice delivery
  • Carrying items to upper floors
  • Unpacking
  • Furniture assembly or installation
  • White Glove Delivery

If the carrier contacts you to schedule delivery, please follow the carrier’s appointment instructions and make sure the delivery area is accessible.

What Should I Do If My Furniture Arrives Damaged?

Please inspect your furniture and packaging carefully when your order arrives. If your item is damaged, please contact ORMAU within 7 business days of delivery and provide: - Your order number - A description of the damage - Clear photos or videos of the damaged product - Photos of the packaging - Photos of the shipping labels This information helps our team review the issue and determine the appropriate next steps.

What Should I Do If An Item Is Missing From My Order?

If any part of your order appears to be missing, please contact ORMAU Customer Support as soon as possible. Include your order number and, if applicable, photos of the packaging and shipping labels so our team can investigate the shipment.

How Can I Track My Order?

You can track your order through the ORMAU Tracking Page once tracking information is available. When a local final-mile or LTL carrier tracking number is assigned, ORMAU will provide the available tracking information to you. Carrier availability and tracking format may vary by shipment.

Will The Furniture Fit Through My Door Or Staircase?

Before placing an order, we recommend measuring:

Door widths and heights;

Elevator openings;

Staircase widths and turns;

Hallway clearance.

Compare these measurements with the package dimensions listed on each product page. If you need help evaluating fit, feel free to contact us.

What Should I Do If My Order Is Delayed?

If your order appears to be delayed beyond the estimated delivery window, please check your latest tracking information first. If you need further assistance, contact ORMAU Customer Support with your order number so our team can review the latest shipment status and assist you.

Shipping & Delivery | Help Center