ORMAU accepts eligible returns of defective and non-defective products within 30 calendar days after delivery.

Items returned for non-defective reasons, such as a change of mind or personal preference, must be new and unused and may be subject to a 20% restocking fee.

The restocking fee is waived for verified cases involving product damage, manufacturing defects, incorrect items, or other fulfillment errors attributable to ORMAU.

Eligible returns are made by mail. After approval, ORMAU will provide a return label for download/print at no return-shipping cost to the customer.

To request a return, contact ORMAU Customer Support within 30 calendar days after delivery and request return authorization before sending the item back. Please provide: - Order Number - Email Address - Product Name - Reason for Return - Photos or videos when the request involves damage, defects, missing parts, or another product issue Contact: Email: support@ormau.com Phone: +1 (213) 343-2725 After an eligible return is approved, ORMAU will provide the applicable return instructions and a return label for download/print. Please do not arrange or send the return before receiving authorization and instructions from ORMAU Customer Support.

After an eligible return is approved, ORMAU will provide the return label for download/print at no cost to the customer, together with the applicable return instructions. Please use the return label and shipping instructions provided by ORMAU Customer Support. Do not arrange or send the return before receiving authorization.

Once your approved return is received and inspected, ORMAU will process the refund within 14 calendar days. After the refund is issued, additional time may be required for your bank or payment provider to post the funds to your account.

Yes. Eligible new and unused items may be exchanged within 30 calendar days after delivery. To request an exchange, contact ORMAU Customer Support before returning the item. Do not send an item back without prior authorization. After the exchange is approved: ORMAU will provide the applicable return instructions and return label. Eligible return shipping is provided at no cost to the customer. If the replacement item costs more, the customer must pay the price difference before the replacement is processed. If the replacement item costs less, the applicable difference will be refunded after the returned item is received and inspected, subject to any applicable restocking fee. Replacement items are subject to availability. If the requested replacement is unavailable, ORMAU will contact the customer regarding available alternatives or refund options. The replacement item will be shipped after the returned product is received and approved, unless ORMAU provides different instructions. For verified damaged, defective, or incorrect items caused by ORMAU, the 20% restocking fee will not apply.

Items returned for non-defective reasons must be new and unused and returned in their original condition with all original packaging, accessories, parts, and documentation included. Items that show signs of use, damage caused after delivery, modification, or improper assembly may not be eligible for return or exchange. For defective or damaged products, please contact ORMAU Customer Support within the applicable return window and provide the requested photos or videos so we can review the issue and provide the appropriate resolution.

Yes. ORMAU accepts eligible returns for both defective and non-defective products within the applicable 30 calendar day return window.

For non-defective returns, the product must be new and unused and a 20% restocking fee may apply.

For verified damage, defects, incorrect items, or ORMAU fulfillment errors, the restocking fee is waived. Please provide photos, videos, or other information requested by Customer Support so the issue can be reviewed.

Yes. Please contact ORMAU Customer Support and receive return authorization and instructions before sending any item back.

Unauthorized returns may be delayed or may not be routed correctly.

Because ORMAU sells large furniture, Customer Support will provide the applicable carrier or return-shipping instructions after the return request is approved. Please do not arrange a return before receiving these instructions.