The limited warranty does not cover issues that are not caused by a qualifying defect in materials or manufacturing, including:
- Normal wear and tear
- Damage caused by misuse, abuse, accidents, or improper care
- Damage caused by improper assembly, installation, storage, moving, or handling after delivery
- Unauthorized modification or repair
- Commercial or non-residential use unless the product is specifically sold for that purpose
- Cosmetic or natural material variations that are not product defects, where applicableIf you are unsure whether an issue may be covered, please contact ORMAU Customer Support for review.

Contact ORMAU Customer Support as soon as reasonably possible after discovering the issue and within the applicable 2-year warranty period.Please include:
- Order Number
- Email Address used for the order
- Product Name and SKU, if available
- A clear description of the issue
- Clear photos or videos showing the issue
- Delivery date or other order information requested by Customer SupportFor damage that is visible at delivery, please also follow the delivery-damage reporting instructions in the Shipping & Delivery section.

After reviewing the claim and available evidence, ORMAU will determine the appropriate resolution based on the nature of the issue. A resolution may include replacement parts, repair guidance, product replacement, or another appropriate remedy communicated by ORMAU. No specific remedy is guaranteed before the claim has been reviewed.

Do not arrange third-party repair, labor, or return shipping for a warranty claim unless ORMAU has provided prior authorization and instructions. For an approved claim, any covered shipping, parts, repair, or labor arrangements will be communicated before service is arranged. Costs incurred without prior authorization may not be reimbursed.

ORMAU may request proof of purchase, order information, product identification, photos or videos of the issue, and other information reasonably needed to evaluate the claim. Providing clear evidence helps us review the claim and determine the appropriate next steps.