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Maintenance & Care

To maintain the look and comfort of your fabric sofa or chair, we recommend:

  • Vacuuming regularly with a soft brush attachment to remove dust and dirt;
  • Blotting spills immediately with a clean dry cloth—avoid rubbing;
  • Using only mild fabric cleaners and always testing on a hidden area first;
  • Avoiding long-term exposure to direct sunlight to prevent fading;
  • Rotating cushions regularly to distribute wear evenly.

For specific fabric instructions, please refer to the care label attached to the product.

Leather and faux leather surfaces can be preserved by:

  • Wiping with a soft, damp cloth regularly;
  • Using gentle leather cleaners (avoid harsh chemicals or alcohol);
  • Keeping furniture away from direct sunlight or heat sources;
  • Avoiding sharp objects that may scratch or puncture the material;
  • Conditioning real leather periodically to maintain suppleness.

For wood, veneer, or MDF furniture, we recommend:

  • Using coasters, placemats, and heat-resistant pads to prevent heat and water marks;
  • Wiping spills immediately to avoid swelling or discoloration;
  • Cleaning with a soft cloth and mild detergent when necessary;
  • Avoiding abrasive cleaners, steel wool, or harsh chemicals;
  • Keeping furniture away from extreme humidity or temperature changes.

Metal components are coated to resist everyday corrosion. To maintain them:

  • Wipe with a soft dry or slightly damp cloth;
  • Avoid corrosive cleaning agents and bleach;
  • Dry immediately if exposed to moisture;
  • Avoid placing metal furniture in coastal or high-humidity areas when possible.

For stone, ceramic, or glass tabletops:

  • Use non-abrasive cleaners to avoid scratching the surface;
  • Clean regularly with a damp cloth and mild soap;
  • Use placemats and trivets to protect from heat and impact;
  • Avoid dragging heavy items across the surface.

To keep cushions comfortable and looking fresh:

  • Fluff and rotate cushions regularly to maintain shape;
  • Spot clean using mild cleaners only;
  • Allow cushions to air out periodically;
  • If covers are removable, follow the washing instructions on the label.

For safety and longevity:

  • Do not exceed the weight capacity listed on each product page;
  • Avoid standing or jumping on furniture;
  • Ensure furniture is placed on a flat, stable surface;
  • For cabinets or tall storage units, secure them to the wall using anti-tip hardware if provided.

To maintain long-lasting color vibrancy:

  • Avoid placing furniture in direct sunlight for extended periods;
  • Use curtains or blinds to reduce UV exposure;
  • Rotate furniture or cushions periodically to distribute light exposure evenly.

To prevent scratches:

  • Use felt pads on the bottom of chair legs, tables, and cabinets;
  • Avoid dragging furniture—lift when moving;
  • Place rugs under heavy pieces to protect delicate floors.

For long-term durability:

  • Inspect screws, bolts, and joints periodically and tighten if needed;
  • Keep furniture away from heating vents or air conditioners;
  • Avoid placing extremely heavy objects on lightweight surfaces;
  • Clean regularly and follow care instructions according to the material type.

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