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Maintenance & Care
How do I care for fabric upholstery?
To maintain the look and comfort of your fabric sofa or chair, we recommend:
- Vacuuming regularly with a soft brush attachment to remove dust and dirt;
- Blotting spills immediately with a clean dry cloth—avoid rubbing;
- Using only mild fabric cleaners and always testing on a hidden area first;
- Avoiding long-term exposure to direct sunlight to prevent fading;
- Rotating cushions regularly to distribute wear evenly.
For specific fabric instructions, please refer to the care label attached to the product.
How do I care for leather or faux leather furniture?
Leather and faux leather surfaces can be preserved by:
- Wiping with a soft, damp cloth regularly;
- Using gentle leather cleaners (avoid harsh chemicals or alcohol);
- Keeping furniture away from direct sunlight or heat sources;
- Avoiding sharp objects that may scratch or puncture the material;
- Conditioning real leather periodically to maintain suppleness.
How should I clean and protect wood or veneer surfaces?
For wood, veneer, or MDF furniture, we recommend:
- Using coasters, placemats, and heat-resistant pads to prevent heat and water marks;
- Wiping spills immediately to avoid swelling or discoloration;
- Cleaning with a soft cloth and mild detergent when necessary;
- Avoiding abrasive cleaners, steel wool, or harsh chemicals;
- Keeping furniture away from extreme humidity or temperature changes.
How do I maintain metal frames or legs?
Metal components are coated to resist everyday corrosion. To maintain them:
- Wipe with a soft dry or slightly damp cloth;
- Avoid corrosive cleaning agents and bleach;
- Dry immediately if exposed to moisture;
- Avoid placing metal furniture in coastal or high-humidity areas when possible.
How do I care for stone, ceramic, or glass tabletops?
For stone, ceramic, or glass tabletops:
- Use non-abrasive cleaners to avoid scratching the surface;
- Clean regularly with a damp cloth and mild soap;
- Use placemats and trivets to protect from heat and impact;
- Avoid dragging heavy items across the surface.
How should I maintain cushions and fillings?
To keep cushions comfortable and looking fresh:
- Fluff and rotate cushions regularly to maintain shape;
- Spot clean using mild cleaners only;
- Allow cushions to air out periodically;
- If covers are removable, follow the washing instructions on the label.
How do I ensure safe use and proper weight support?
For safety and longevity:
- Do not exceed the weight capacity listed on each product page;
- Avoid standing or jumping on furniture;
- Ensure furniture is placed on a flat, stable surface;
- For cabinets or tall storage units, secure them to the wall using anti-tip hardware if provided.
How can I prevent color fading?
To maintain long-lasting color vibrancy:
- Avoid placing furniture in direct sunlight for extended periods;
- Use curtains or blinds to reduce UV exposure;
- Rotate furniture or cushions periodically to distribute light exposure evenly.
How do I protect my floors from scratches?
To prevent scratches:
- Use felt pads on the bottom of chair legs, tables, and cabinets;
- Avoid dragging furniture—lift when moving;
- Place rugs under heavy pieces to protect delicate floors.
Any general long-term maintenance tips?
For long-term durability:
- Inspect screws, bolts, and joints periodically and tighten if needed;
- Keep furniture away from heating vents or air conditioners;
- Avoid placing extremely heavy objects on lightweight surfaces;
- Clean regularly and follow care instructions according to the material type.
