Welcome to Ormau Customer Service

Using Your Account

You can quickly take care of most things here,If you already have an account, sign in to view your order for more help

Track Order

Shipping & Delivery

Return Policy Overview

Support Ticket

Help Center

Using Your Account

You can create and access your Ormau account in several ways:

  • Email & Password: Sign up with your email address and create a secure password.
  • Google Login: Use your Google account to log in with one click.
  • Facebook Login: Use your Facebook account to log in quickly without creating a separate password.

No matter which method you choose, you will have full access to your Ormau account dashboard, order history, and tracking information.

Yes. Ormau supports social logins so you can sign in faster and more securely:

  • Google Login: Click the “Continue with Google” button on the login page and select your Google account.
  • Facebook Login: Click the “Continue with Facebook” button and follow the prompts.

When you use Google or Facebook to sign in, you do not need to create or remember a separate Ormau password. Your account will be linked to your social login.

With an Ormau account, you can:

  • View your order history and order details;
  • Track your shipping and delivery status;
  • Update your contact information and addresses;
  • Download or review invoices and receipts;
  • Submit and follow up on support tickets;
  • Manage your account preferences.

If you created your Ormau account using email and password, you can reset your password by clicking “Forgot Password” on the login page and following the instructions sent to your email.

If you usually sign in with Google or Facebook, you do not need to reset a separate Ormau password—just continue using your Google or Facebook login. Any password reset must be done through your Google or Facebook account settings.

If you originally signed up with Google or Facebook, your Ormau account is linked to that social login. In most cases, you can continue using the same method without creating a separate password.

If you would like to switch to an email + password login or need help updating your login method, please contact our customer service team and we will assist you.

🔗 [email protected]
🔗 Submit a Support Ticket

If you are having trouble logging in, seeing your orders, or accessing your dashboard, our support team can help verify your identity and restore access.

Please contact us with your name, email address, and a brief description of the issue:

🔗 [email protected]
🔗 Submit a Support Ticket
🔗 Help Center

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Product Details

2-Year Warranty

Built to Last, Guaranteed.

At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.

What’s Covered

This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:

  • ✔ Structural Integrity: Frame and foundational handcrafted components.
  • ✔ Material Quality: Premature wear of fabrics (under normal residential use) or hardware failure.
  • ✔ Craftsmanship: Issues arising directly from our dedicated manufacturing and finishing process.

Dedicated Quality, Direct Value

By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.

Professional Support

In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.

Experience the Ormau difference: Professional engineering meets timeless design.

30-Day Returns >

Our Commitment to You

At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.

How It Works

If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.

  • • 30-Day Window: You are protected for a full month following your purchase.
  • • Hassle-Free Credit: The difference will be credited back to your original payment method.
  • • Direct Support: No complicated forms—just a quick message to our support team.

Policy Conditions

  • Applies to the exact same product (identical model, color, and size).
  • Requests must be submitted within 30 calendar days of the order date.
  • Valid for prices currently listed on Ormau.com (excludes Black Friday, Cyber Monday, and final clearance).

How to Claim

Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.

Shop now, live better, and rest easy knowing you got the best price—guaranteed.

30-Day Price-Match

30-Day Price-Match Guarantee

What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.

30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.

Guidelines and Limitations:

  • The item must be identical in model, size, color, and configuration.
  • The item must be in stock on our website at the time the price match is requested.
  • Excludes Clearance items, Flash Deals, or promotions like Black Friday/Cyber Monday.
  • Does not apply to bundle promotions or ‘Buy Together’ offers.

*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.

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