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Maintenance & Care

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Maintenance & Care

To maintain the look and comfort of your fabric sofa or chair, we recommend:

  • Vacuuming regularly with a soft brush attachment to remove dust and dirt;
  • Blotting spills immediately with a clean dry cloth—avoid rubbing;
  • Using only mild fabric cleaners and always testing on a hidden area first;
  • Avoiding long-term exposure to direct sunlight to prevent fading;
  • Rotating cushions regularly to distribute wear evenly.

For specific fabric instructions, please refer to the care label attached to the product.

Leather and faux leather surfaces can be preserved by:

  • Wiping with a soft, damp cloth regularly;
  • Using gentle leather cleaners (avoid harsh chemicals or alcohol);
  • Keeping furniture away from direct sunlight or heat sources;
  • Avoiding sharp objects that may scratch or puncture the material;
  • Conditioning real leather periodically to maintain suppleness.

For wood, veneer, or MDF furniture, we recommend:

  • Using coasters, placemats, and heat-resistant pads to prevent heat and water marks;
  • Wiping spills immediately to avoid swelling or discoloration;
  • Cleaning with a soft cloth and mild detergent when necessary;
  • Avoiding abrasive cleaners, steel wool, or harsh chemicals;
  • Keeping furniture away from extreme humidity or temperature changes.

Metal components are coated to resist everyday corrosion. To maintain them:

  • Wipe with a soft dry or slightly damp cloth;
  • Avoid corrosive cleaning agents and bleach;
  • Dry immediately if exposed to moisture;
  • Avoid placing metal furniture in coastal or high-humidity areas when possible.

For stone, ceramic, or glass tabletops:

  • Use non-abrasive cleaners to avoid scratching the surface;
  • Clean regularly with a damp cloth and mild soap;
  • Use placemats and trivets to protect from heat and impact;
  • Avoid dragging heavy items across the surface.

To keep cushions comfortable and looking fresh:

  • Fluff and rotate cushions regularly to maintain shape;
  • Spot clean using mild cleaners only;
  • Allow cushions to air out periodically;
  • If covers are removable, follow the washing instructions on the label.

For safety and longevity:

  • Do not exceed the weight capacity listed on each product page;
  • Avoid standing or jumping on furniture;
  • Ensure furniture is placed on a flat, stable surface;
  • For cabinets or tall storage units, secure them to the wall using anti-tip hardware if provided.

To maintain long-lasting color vibrancy:

  • Avoid placing furniture in direct sunlight for extended periods;
  • Use curtains or blinds to reduce UV exposure;
  • Rotate furniture or cushions periodically to distribute light exposure evenly.

To prevent scratches:

  • Use felt pads on the bottom of chair legs, tables, and cabinets;
  • Avoid dragging furniture—lift when moving;
  • Place rugs under heavy pieces to protect delicate floors.

For long-term durability:

  • Inspect screws, bolts, and joints periodically and tighten if needed;
  • Keep furniture away from heating vents or air conditioners;
  • Avoid placing extremely heavy objects on lightweight surfaces;
  • Clean regularly and follow care instructions according to the material type.

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Product Details

2-Year Warranty

Built to Last, Guaranteed.

At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.

What’s Covered

This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:

  • Structural Integrity: Frame and foundational handcrafted components.
  • Material Quality: Premature wear of fabrics (under normal residential use) or hardware failure.
  • Craftsmanship: Issues arising directly from our dedicated manufacturing and finishing process.

Dedicated Quality, Direct Value

By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.

Professional Support

In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.

Experience the Ormau difference: Professional engineering meets timeless design.

30-Day Returns >

Our Commitment to You

At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.

How It Works

If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.

  • 30-Day Window: You are protected for a full month following your purchase.
  • Hassle-Free Credit: The difference will be credited back to your original payment method.
  • Direct Support: No complicated forms—just a quick message to our support team.

Policy Conditions

  • Applies to the exact same product (identical model, color, and size).
  • Requests must be submitted within 30 calendar days of the order date.
  • Valid for prices currently listed on Ormau.com (excludes Black Friday, Cyber Monday, and final clearance).

How to Claim

Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.

Shop now, live better, and rest easy knowing you got the best price—guaranteed.

30-Day Price-Match

30-Day Price-Match Guarantee

What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.

30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.

Guidelines and Limitations:

  • The item must be identical in model, size, color, and configuration.
  • The item must be in stock on our website at the time the price match is requested.
  • Excludes Clearance items, Flash Deals, or promotions like Black Friday/Cyber Monday.
  • Does not apply to bundle promotions or ‘Buy Together’ offers.

*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.

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