Welcome to Ormau Customer Service

Orders

You can quickly take care of most things here,If you already have an account, sign in to view your order for more help

Track Order

Shipping & Delivery

Return Policy Overview

Support Ticket

Help Center

Orders

You can place an order directly on our website by adding items to your cart and completing checkout. Once your payment is successful, your order will be created in our system.

After checkout, you should receive an Order Confirmation email with your order number, item details, and total amount. If you don’t see it, please check your spam or promotions folder.

You can check your order status in two ways:

  • By logging into your Ormau account and viewing your order history;
  • By using our online tracking page with your order details.

🔗 Track Your Order

Because our furniture enters production shortly after your order is confirmed, changes and cancellations are highly time-sensitive. To ensure a smooth process, please adhere to the following timelines:

  • Within 24 Hours: You may request changes to your shipping address, contact details, or item specifications, or cancel your order for a full refund at no cost.
  • After 24 Hours: As the item enters the handcrafted production stage, cancellations or significant changes will incur a 20% production and material fee.
  • After Shipment: Once the shipment has been arranged or has departed our facility, no changes or cancellations can be made.

Please contact our support team immediately with your order number for any modification requests:

Email: [email protected]
Ticket: Submit a Support Ticket

If you did not receive an order confirmation email within 1 hour:

  • Check your spam or promotions folder;
  • Make sure you entered the correct email address during checkout;
  • If you created an account, log in to see if the order appears in your order history.

If you still cannot find your order, please contact us with your name, email, and approximate order time so we can assist.

🔗 [email protected]
🔗 Submit a Support Ticket

For large furniture orders, items may be packed in multiple cartons and sometimes shipped or delivered separately, even if they are part of the same order.

It is normal for:

  • Different boxes to arrive on different days;
  • Some items to show separate tracking numbers;
  • Sea freight and final land delivery updates to appear at different times.

You can always check the latest status here:
🔗 Track Your Order

If you notice that your shipping address is incorrect, please contact us immediately with your order number and the corrected information.

  • Before Shipment: Any request to modify the shipping address after the initial 24-hour grace period will incur an administrative fee equal to 5% of the total order value.
  • In Transit: If the order has already departed our facility or is in transit, address changes may:
    • Not be possible due to international freight and customs regulations, or
    • Incur significant re-routing, storage, and re-delivery fees charged by the carrier, which will be the responsibility of the customer.

To request an address update, please contact our support team:

Email: [email protected]
Ticket: Submit a Support Ticket

If tracking shows “Delivered” but you haven’t received your package:

  • Check around your property, building entrance, or with neighbors;
  • Confirm with family members or building staff if they accepted the delivery;
  • Review the tracking details for delivery notes.

If you still cannot locate the package, please contact us and your local carrier as soon as possible so we can help investigate.

🔗 Track Your Order
🔗 Submit a Support Ticket

If you receive an order with missing items, incorrect products, or visible damage:

  • Do not assemble the product yet;
  • Keep all original packaging;
  • Take clear photos of the items and packaging;
  • Contact us within 7 days of delivery.

Our team will review the issue and provide a suitable solution, such as sending replacement parts, arranging a replacement, or offering a refund in accordance with our policies.

🔗 Submit a Support Ticket
🔗 Refund & Return Policy

Still can't solve the problem?

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Product Details

2-Year Warranty

Built to Last, Guaranteed.

At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.

What’s Covered

This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:

  • ✔ Structural Integrity: Frame and foundational handcrafted components.
  • ✔ Material Quality: Premature wear of fabrics (under normal residential use) or hardware failure.
  • ✔ Craftsmanship: Issues arising directly from our dedicated manufacturing and finishing process.

Dedicated Quality, Direct Value

By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.

Professional Support

In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.

Experience the Ormau difference: Professional engineering meets timeless design.

30-Day Returns >

Our Commitment to You

At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.

How It Works

If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.

  • • 30-Day Window: You are protected for a full month following your purchase.
  • • Hassle-Free Credit: The difference will be credited back to your original payment method.
  • • Direct Support: No complicated forms—just a quick message to our support team.

Policy Conditions

  • Applies to the exact same product (identical model, color, and size).
  • Requests must be submitted within 30 calendar days of the order date.
  • Valid for prices currently listed on Ormau.com (excludes Black Friday, Cyber Monday, and final clearance).

How to Claim

Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.

Shop now, live better, and rest easy knowing you got the best price—guaranteed.

30-Day Price-Match

30-Day Price-Match Guarantee

What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.

30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.

Guidelines and Limitations:

  • The item must be identical in model, size, color, and configuration.
  • The item must be in stock on our website at the time the price match is requested.
  • Excludes Clearance items, Flash Deals, or promotions like Black Friday/Cyber Monday.
  • Does not apply to bundle promotions or ‘Buy Together’ offers.

*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.

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