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Warranty Policy

Last Updated: March 17, 2026

At Ormau INC, we stand behind the craftsmanship of our furniture. We provide a 2-Year Limited Warranty on all products purchased directly on ormau.com, starting from the date of delivery. This warranty covers substantial defects in materials and manufacturing.

 

1. What is Covered?

Our warranty protects the core elements of your investment under normal residential use:

  • Structural Integrity: Framework, core support structures, and handcrafted joints.
  • Material Defects: Unusual cracking of solid wood (not caused by extreme climate changes), hardware failure, or manufacturing-related fabric fraying.
  • Craftsmanship: Any production-related defects occurring during the construction of the piece.

 

2. What is NOT Covered?

This warranty does not apply to conditions resulting from misuse or natural aging:

  • Normal wear and tear (e.g., cushion softening, fabric pilling, or minor surface scratches through use).
  • Damage caused by extreme environmental conditions (excessive heat, improper humidity, or prolonged direct sunlight).
  • Improper assembly, specialized cleaning chemicals, or commercial/non-residential use.
  • Natural Variations: Natural characteristics of premium materials like top-grain leather, marble, and solid wood (knots, grain patterns, or slight color variations) are unique to each piece and are not considered defects.

 

3. How to Make a Claim

To initiate a warranty claim, please contact our support team with the following information:

  • Your Order Number and proof of purchase.
  • Clear photos and/or videos showing the specific issue from multiple angles.

Ormau INC will, at its discretion, provide replacement parts, professional repair kits, or a partial refund depending on the nature and severity of the defect.

 

4. Contact Support

For any warranty-related inquiries, please reach out to us:

Email: [email protected]
Support Portal: https://ormau.com/support-ticket/
Company: Ormau INC
Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States

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Product Details

2-Year Warranty

Built to Last, Guaranteed.

At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.

What’s Covered

This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:

  • ✔ Structural Integrity: Frame and foundational handcrafted components.
  • ✔ Material Quality: Premature wear of fabrics (under normal residential use) or hardware failure.
  • ✔ Craftsmanship: Issues arising directly from our dedicated manufacturing and finishing process.

Dedicated Quality, Direct Value

By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.

Professional Support

In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.

Experience the Ormau difference: Professional engineering meets timeless design.

30-Day Returns >

Our Commitment to You

At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.

How It Works

If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.

  • • 30-Day Window: You are protected for a full month following your purchase.
  • • Hassle-Free Credit: The difference will be credited back to your original payment method.
  • • Direct Support: No complicated forms—just a quick message to our support team.

Policy Conditions

  • Applies to the exact same product (identical model, color, and size).
  • Requests must be submitted within 30 calendar days of the order date.
  • Valid for prices currently listed on Ormau.com (excludes Black Friday, Cyber Monday, and final clearance).

How to Claim

Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.

Shop now, live better, and rest easy knowing you got the best price—guaranteed.

30-Day Price-Match

30-Day Price-Match Guarantee

What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.

30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.

Guidelines and Limitations:

  • The item must be identical in model, size, color, and configuration.
  • The item must be in stock on our website at the time the price match is requested.
  • Excludes Clearance items, Flash Deals, or promotions like Black Friday/Cyber Monday.
  • Does not apply to bundle promotions or ‘Buy Together’ offers.

*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.

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