Welcome to Ormau Customer Service
Help Center
Product FAQ
Are Ormau products fully assembled?
Most Ormau products require partial assembly. This is necessary to ensure safe international sea shipping and to reduce the risk of damage during transport. Typical assembly tasks include:
- Attaching legs or bases;
- Connecting modular sections;
- Securing frames and support structures;
- Simple hardware installation.
All required hardware and instructions are included in the package. Two adults are recommended for assembling large pieces.
Are assembly tools included?
Most required tools such as Allen keys are included inside the hardware pack. You may need basic household tools such as a screwdriver or wrench depending on the item.
Where are Ormau products manufactured?
All Ormau furniture is produced in carefully selected partner factories in China. Our team works closely with these manufacturers to ensure:
- High structural quality;
- Durable materials and finishes;
- Modern design and craftsmanship.
Will the furniture fit through my door or staircase?
Before placing an order, we recommend measuring:
- Door widths and heights;
- Elevator openings;
- Staircase widths and turns;
- Hallway clearance.
Compare these measurements with the package dimensions listed on each product page. If you need help evaluating fit, feel free to contact us.
Do you offer free shipping?
Yes. Ormau offers free worldwide shipping for all furniture orders. Our logistics process includes:
- Production (2 business days processing + 20 business days manufacture)
- Sea freight (~30 business days)
- Domestic land delivery (~15 business days)
Do storage cabinets come fully assembled?
Storage furniture such as cabinets, dressers, and sideboards typically require partial assembly. This may include:
- Installing legs;
- Attaching shelves or inner panels;
- Securing doors or handles;
- Aligning drawer runners.
All hardware and instructions are included.
Are shelves adjustable?
Many Ormau storage cabinets include adjustable shelves. Product pages specify whether:
- The shelves are fixed or adjustable;
- They include multiple height levels;
- They support heavier items.
What materials are used for Storage furniture?
Storage units commonly use a combination of:
- Engineered wood with reinforced internal structure;
- Solid wood components for durability;
- Metal frames or legs;
- Soft-close hinges (on selected models).
Do Ormau tables require assembly?
Yes, most Ormau tables require simple assembly, usually attaching the table legs or base using the included hardware.
How to choose the right dining table size?
For dining tables we recommend:
- Allowing at least 60 cm of table width per person;
- Leaving 90 cm around the table for comfortable movement;
- Selecting a size that matches your room dimensions.
Are Ormau chairs pre-assembled?
Many Ormau chairs come partly assembled. In most cases, customers only need to attach:
- Legs to the seat;
- Seat frame components;
- Optional cushions or backrests depending on the model.
What is the weight capacity of Ormau chairs?
Most Ormau chairs support between 120–150 kg depending on the model. Please refer to individual product specifications for exact load capacity.
Do Ormau sofas come assembled?
Sofas are shipped in modular or partially assembled form to ensure safe sea shipping. Typical assembly includes:
- Attaching legs or bases;
- Connecting modular sections;
- Securing backrests or armrests depending on the model.
What are Ormau sofa materials?
Sofas typically use:
- Solid wood or metal internal frames;
- High-density foam or fiber filling;
- Fabric or faux leather upholstery.
Are cushion covers removable?
Some Ormau sofa cushions come with removable covers. Please check the individual product page for details or cleaning recommendations.
Do bed frames require assembly?
Yes. Bed frames generally require assembly, which may include:
- Attaching the headboard and footboard;
- Installing side rails;
- Placing support slats;
- Securing frame connectors.
What is included in a furniture set?
Ormau furniture sets are curated combinations of matching items—such as sofa + coffee table, bed + nightstands, or dining table + chairs.
The exact contents vary by set. Please refer to the product page for a full item list.
Do furniture sets arrive in multiple packages?
Yes. To ensure safe shipping and handling, furniture sets are shipped in multiple cartons. You may receive:
- Several sea-freight packages;
- Separate land-delivery packages;
- Items arriving on different days (depending on carrier).
