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Refund & Return Policy

Last Updated: March 17, 2026

Thank you for shopping with Ormau INC. We strive for full customer satisfaction. Because our premium furniture items are large and made-to-order, our return and refund procedures are designed to ensure fairness and clarity for both parties.

By placing an order on https://ormau.com, you agree to the following Refund & Return Policy.

 

1. Order Cancellation

  • Within 24 Hours: You may request a cancellation free of charge for a full refund.
  • After 24 Hours: As the item enters the handcrafted production stage, a 10% production or material fee may apply.
  • After Shipment: Orders cannot be canceled once they have left our facility or are in transit.

 

2. Return Eligibility & Window

Ormau offers a 30-Calendar Day Return Window from the date of delivery.

  • Condition: The item must be unused, unassembled, and in its original packaging (including all protective crates and foam).
  • Exclusions: Custom-made, clearance items, or products damaged due to customer assembly are not eligible for return.

 

3. Fees and Return Shipping Costs

For all “change of mind” returns (returns for non-defective items), the following terms apply:

  • Restocking Fee: A 20% restocking and handling fee (calculated from the total purchase price) will be deducted from your final refund. This fee covers the cost of original processing, warehouse handling, and technical inspections.
  • Return Shipping: Customers are responsible for the actual return shipping costs. Due to the oversized nature of our furniture, these costs can be significant.
  • Original Shipping: As Ormau provides free shipping on all orders, no original shipping charges will be deducted from your refund.

 

4. How to Initiate a Return

1. Contact us at [email protected] to obtain a Return Merchandise Authorization (RMA).

2. We will provide you with the address of our nearest regional warehouse for the return shipment.

3. Important: Do not ship items back to our Wyoming office. All unauthorized returns will be refused and returned at the customer’s expense.

 

5. Damaged or Defective Items

If your item arrives damaged, please report it within 7 calendar days of delivery. Ormau will provide replacement parts, repair kits, or a full replacement at our expense.

🔗 Report Damage or Defect

 

6. Refund Timeline

Once your return is inspected at our warehouse (usually within 3–7 days):

  • Refund Processing: The refund will be processed to your original payment method within 14 Calendar Days after inspection.
  • Final Amount: Your refund will include the product price and any paid sales tax, minus the 20% restocking fee.

 

7. Contact Us

Company: Ormau INC
Email: [email protected]
Phone: +1 (334) 820-0132
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

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Product Details

2-Year Warranty

Built to Last, Guaranteed.

At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.

What’s Covered

This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:

  • ✔ Structural Integrity: Frame and foundational handcrafted components.
  • ✔ Material Quality: Premature wear of fabrics (under normal residential use) or hardware failure.
  • ✔ Craftsmanship: Issues arising directly from our dedicated manufacturing and finishing process.

Dedicated Quality, Direct Value

By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.

Professional Support

In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.

Experience the Ormau difference: Professional engineering meets timeless design.

30-Day Returns >

Our Commitment to You

At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.

How It Works

If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.

  • • 30-Day Window: You are protected for a full month following your purchase.
  • • Hassle-Free Credit: The difference will be credited back to your original payment method.
  • • Direct Support: No complicated forms—just a quick message to our support team.

Policy Conditions

  • Applies to the exact same product (identical model, color, and size).
  • Requests must be submitted within 30 calendar days of the order date.
  • Valid for prices currently listed on Ormau.com (excludes Black Friday, Cyber Monday, and final clearance).

How to Claim

Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.

Shop now, live better, and rest easy knowing you got the best price—guaranteed.

30-Day Price-Match

30-Day Price-Match Guarantee

What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.

30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.

Guidelines and Limitations:

  • The item must be identical in model, size, color, and configuration.
  • The item must be in stock on our website at the time the price match is requested.
  • Excludes Clearance items, Flash Deals, or promotions like Black Friday/Cyber Monday.
  • Does not apply to bundle promotions or ‘Buy Together’ offers.

*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.

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