Welcome to Ormau Customer Service
Support Center
You can quickly take care of most things here,If you already have an account, sign in to view your order for more help
Help Center
Some FAQ's
1. How long does delivery take?
Total delivery time is approximately 52–59 calendar days, including order processing, sea freight, and final-mile delivery.
🔗 Shipping & Delivery
🔗 Shipping & Delivery
2. Do you offer free shipping?
Yes, we provide free worldwide shipping on all furniture orders.
🔗 Free Global Shipping Policy
🔗 Free Global Shipping Policy
3. How can I track my order?
You can track your order here:
🔗 Track Your Order
Tracking updates include sea freight → domestic land delivery.
🔗 Track Your Order
Tracking updates include sea freight → domestic land delivery.
4. Why is the delivery time long?
Our furniture ships through international sea freight, which is safer for large items and helps keep prices affordable.
🔗 Shipping Process Explanation
🔗 Shipping Process Explanation
5. Can I return my order?
Yes. Eligible items can be returned within 30 days in unused condition.
🔗 Refund & Returns Policy
🔗 Refund & Returns Policy
6. My item arrived damaged. What should I do?
Please report any transit damage by submitting a support ticket with photos within 7 calendar days of delivery.
🔗 Submit a Support Ticket
🔗 Submit a Support Ticket
7. When will I receive tracking numbers?
You will receive:
– Ocean Freight Tracking: Provided once the shipment departs our international workshop.
– Final-Mile Tracking: Activated and sent to you once the item clears customs at the U.S. port.
🔗 Track Your Order
8. How can I contact customer service?
Email us anytime at 🔗 [email protected]
Or use our contact form:
🔗 Contact Us
Full help center:
🔗 Help Center
Or use our contact form:
🔗 Contact Us
Full help center:
🔗 Help Center
