Privacy Policy

Last Updated: January 07, 2026

This Privacy Policy explains how Ormau INC (“Ormau”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit https://ormau.com, make a purchase, create an account, submit a support ticket, or otherwise interact with us online.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or provide personal information to us.

1. Who We Are

Ormau INC is a premium furniture brand serving customers in the United States, Europe, and other global regions. We operate through our official website https://ormau.com.

Company Name: Ormau INC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: [email protected]
Support Center: https://ormau.com/support-center/

2. Scope of This Policy

This Privacy Policy applies to personal information we collect when you:

• Visit or interact with our website;
• Create an account or place an order;
• Submit a support ticket via https://ormau.com/support-ticket/;
• Subscribe to our newsletters or communicate with us via email.

3. Information We Collect

3.1 Information You Provide Directly: Name, email, shipping/billing addresses, phone number, and support messages (including photos/videos for damaged items).

3.2 Information Collected Automatically: IP address, browser type, device info, and browsing behavior via cookies.

3.3 Information from Third Parties: Payment status from processors (we never see your full card details) and tracking updates from shipping partners.

4. How We Use Your Information

• To fulfill orders, manage production, and arrange international sea freight;
• To provide customer support and process returns/refunds;
• To improve website performance and user experience;
• To prevent fraud and ensure transaction security;
• To comply with legal, tax, and billing obligations.

5. Cookies and Tracking

We use cookies to remember your preferences and analyze traffic. You can manage cookie settings in your browser, though some features of our site may be limited if cookies are disabled.

6. Payments & Financial Data

All payments are processed by PCI-compliant third-party providers (e.g., Stripe, PayPal). Ormau INC does not store credit card numbers or CVV codes on our servers.

7. Sharing with Logistics Partners

To deliver large-scale furniture, we must share your name, address, and contact info with sea freight carriers and local “final-mile” delivery teams. You can track your shipment at https://ormau.com/track-your-order/.

8. Data Retention & International Transfers

We retain your data as long as necessary for order fulfillment and legal compliance. As an international brand, your data may be processed in countries outside your residence; we ensure appropriate safeguards are in place for all transfers.

9. Your Rights

Depending on your location (e.g., California/CCPA or Europe/GDPR), you may have the right to:

• Access, correct, or request deletion of your data;
• Opt-out of marketing communications;
• Request a copy of your personal data.

To exercise these rights, please contact us at [email protected].

10. Security

We implement SSL encryption and administrative safeguards to protect your data. However, no online transmission is 100% secure. Please protect your account credentials.

11. Contact Us

For questions regarding your privacy, please contact:

Ormau INC – Privacy Team

Phone: +1 334-820-0132
Email: [email protected]
Support Ticket: Submit a Request