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Product FAQ

Most Ormau products require partial assembly. This is necessary to ensure safe international sea shipping and to reduce the risk of damage during transport. Typical assembly tasks include:

  • Attaching legs or bases;
  • Connecting modular sections;
  • Securing frames and support structures;
  • Simple hardware installation.

All required hardware and instructions are included in the package. Two adults are recommended for assembling large pieces.

Most required tools such as Allen keys are included inside the hardware pack. You may need basic household tools such as a screwdriver or wrench depending on the item.

All Ormau furniture is produced in carefully selected partner factories in China. Our team works closely with these manufacturers to ensure:

  • High structural quality;
  • Durable materials and finishes;
  • Modern design and craftsmanship.

Before placing an order, we recommend measuring:

  • Door widths and heights;
  • Elevator openings;
  • Staircase widths and turns;
  • Hallway clearance.

Compare these measurements with the package dimensions listed on each product page. If you need help evaluating fit, feel free to contact us.

Yes. Ormau offers free shipping to the contiguous United States for all furniture orders. Our logistics process includes:

  • Order Processing & Production: 7–14 Calendar Days
  • Ocean Freight Transit: Approximately 30 Calendar Days
  • Local U.S. Delivery: Approximately 15 Calendar Days

🔗 Shipping & Delivery Policy

Storage furniture such as cabinets, dressers, and sideboards typically require partial assembly. This may include:

  • Installing legs;
  • Attaching shelves or inner panels;
  • Securing doors or handles;
  • Aligning drawer runners.

All hardware and instructions are included.

Many Ormau storage cabinets include adjustable shelves. Product pages specify whether:

  • The shelves are fixed or adjustable;
  • They include multiple height levels;
  • They support heavier items.

Storage units commonly use a combination of:

  • Engineered wood with reinforced internal structure;
  • Solid wood components for durability;
  • Metal frames or legs;
  • Soft-close hinges (on selected models).

Yes, most Ormau tables require simple assembly, usually attaching the table legs or base using the included hardware.

For dining tables we recommend:

  • Allowing at least 60 cm of table width per person;
  • Leaving 90 cm around the table for comfortable movement;
  • Selecting a size that matches your room dimensions.

Many Ormau chairs come partly assembled. In most cases, customers only need to attach:

  • Legs to the seat;
  • Seat frame components;
  • Optional cushions or backrests depending on the model.

Most Ormau chairs support between 120–150 kg depending on the model. Please refer to individual product specifications for exact load capacity.

Sofas are shipped in modular or partially assembled form to ensure safe sea shipping. Typical assembly includes:

  • Attaching legs or bases;
  • Connecting modular sections;
  • Securing backrests or armrests depending on the model.

Sofas typically use:

  • Solid wood or metal internal frames;
  • High-density foam or fiber filling;
  • Fabric or faux leather upholstery.

Some Ormau sofa cushions come with removable covers. Please check the individual product page for details or cleaning recommendations.

Yes. Bed frames generally require assembly, which may include:

  • Attaching the headboard and footboard;
  • Installing side rails;
  • Placing support slats;
  • Securing frame connectors.

Ormau furniture sets are curated combinations of matching items—such as sofa + coffee table, bed + nightstands, or dining table + chairs.

The exact contents vary by set. Please refer to the product page for a full item list.

Yes. To ensure safe shipping and handling, furniture sets are shipped in multiple cartons. You may receive:

  • Several sea-freight packages;
  • Separate land-delivery packages;
  • Items arriving on different days (depending on carrier).

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Product Details

2-Year Warranty

Built to Last, Guaranteed.

At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.

What’s Covered

This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:

  • ✔ Structural Integrity: Frame and foundational handcrafted components.
  • ✔ Material Quality: Premature wear of fabrics (under normal residential use) or hardware failure.
  • ✔ Craftsmanship: Issues arising directly from our dedicated manufacturing and finishing process.

Dedicated Quality, Direct Value

By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.

Professional Support

In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.

Experience the Ormau difference: Professional engineering meets timeless design.

30-Day Returns >

Our Commitment to You

At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.

How It Works

If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.

  • • 30-Day Window: You are protected for a full month following your purchase.
  • • Hassle-Free Credit: The difference will be credited back to your original payment method.
  • • Direct Support: No complicated forms—just a quick message to our support team.

Policy Conditions

  • Applies to the exact same product (identical model, color, and size).
  • Requests must be submitted within 30 calendar days of the order date.
  • Valid for prices currently listed on Ormau.com (excludes Black Friday, Cyber Monday, and final clearance).

How to Claim

Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.

Shop now, live better, and rest easy knowing you got the best price—guaranteed.

30-Day Price-Match

30-Day Price-Match Guarantee

What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.

30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.

Guidelines and Limitations:

  • The item must be identical in model, size, color, and configuration.
  • The item must be in stock on our website at the time the price match is requested.
  • Excludes Clearance items, Flash Deals, or promotions like Black Friday/Cyber Monday.
  • Does not apply to bundle promotions or ‘Buy Together’ offers.

*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.

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