Welcome to Ormau Customer Service
Cookies Policy
You can quickly take care of most things here,If you already have an account, sign in to view your order for more help
You can quickly take care of most things here,If you already have an account, sign in to view your order for more help
At Ormau INC, we take immense pride in our artisanal craftsmanship. By operating a vertical supply chain with state-of-the-art manufacturing facilities, we ensure every piece meets rigorous internal quality standards. Our 2-year limited warranty is a testament to the durability and quality we build into every detail.
This warranty protects your investment against defects in materials and workmanship for 24 months (2 years) from the date of delivery:
By managing our own production in world-class facilities, we eliminate middleman markups while maintaining total control over every stage of development. Each item undergoes a multi-point inspection before it leaves our workshop, ensuring it arrives ready to be part of your home for years to come.
In the rare event of an issue, we make it right. Our U.S.-based support team is here to provide replacement parts, professional repair kits, or a full replacement if necessary—ensuring a seamless experience from purchase to assembly.
Experience the Ormau difference: Professional engineering meets timeless design.
At Ormau INC, we believe that premium design should come with permanent peace of mind. We are committed to providing exceptional value every day, which is why we’ve established our Price-Match Guarantee. You never have to wait for a “seasonal sale” to secure the best deal—you can shop with absolute confidence today, knowing that we stand behind our pricing.
If you purchase an item from Ormau.com and we lower the price on our website within 30 calendar days of your original purchase date, we will honor the lower price and refund you the difference.
Found a price drop? We’ve got you covered. Simply email our support team at [email protected] with your order number. We will verify the details and process your refund within 14 calendar days.
Shop now, live better, and rest easy knowing you got the best price—guaranteed.
What is Ormau’s Price Match Policy?
As a U.S. registered entity, Ormau INC is dedicated to providing exceptional value. We believe true luxury is the satisfaction of knowing you’ve secured the perfect piece at the right price—without ever compromising on quality, style, or experience.
30-Day Price Protection
If an item you purchased goes on sale on our website, Ormau offers a 30-calendar day price match guarantee from your date of purchase. We will refund the price difference directly to your original payment method.
Guidelines and Limitations:
*Ormau INC reserves the right to final interpretation of the terms of this Price Match Policy. All approved refunds are processed within 14 calendar days.