HELP CENTER

Returns & Exchanged

What Is Your Return Policy?

We offer a 30-day return policy, which means you have 30-calendar-days after receiving your item to request a return.Eligibility Requirements:
To be eligible for a return, your item must be unworn, unused, or unassembled, with original tags intact, and in its original packaging.
You must provide a receipt, order number, or proof of purchase.Non-Returnable Items:
Custom or personalized products
Sale items, clearance goods, or gift cards
Items damaged due to customer assembly, improper care, or misuse

How Do I Return An Item?

To initiate a return, please contact ORMAU Customer Support within 30-calendar-days of receiving your order.
Please provide the following information:Order Number
Email Address
Product Name
Reason for return
Supporting photos or videos (if returning due to damage, defects, or missing parts)

Who pays return shipping?

For change-of-mind returns or non-defective items, customers are responsible for actual return shipping costs. A 20% restocking and handling fee is deducted from the final refund.

How do I start a return?

Contact ORMAU support to request a Return Merchandise Authorization. ORMAU will provide the nearest regional warehouse address. Do not ship items to the Wyoming office, because unauthorized returns may be refused.

When will I receive my refund?

After a return is inspected at the warehouse, usually within 3-7 days, the refund is processed to the original payment method within 14 calendar days after inspection.