HELP CENTER

Because ORMAU furniture enters production shortly after an order is confirmed, change and cancellation requests are time-sensitive.

If you need to cancel or modify your order, please contact ORMAU Customer Support as soon as possible with your order number. Orders will officially enter production within 48 hours of placement. If a cancellation is requested for personal reasons, the following fees will apply:

• Before Production (Within 48 Hours): Full refund, minus a 5% non-refundable payment processing fee.

• After Production Begins: A cancellation fee of 20% to 50% will apply, depending on the current production stage.

• After Shipment: Once the product has been shipped or is in transit to our local warehouse, an 80% cancellation fee will apply.

If you notice that your shipping address is incorrect, please contact ORMAU Customer Support immediately with your order number and the corrected address information.

• Before Shipment (Within 48 Hours): Address changes are free of charge if submitted before production or order handling begins. If submitted after 48 hours but before shipment, a 5% administrative fee (based on total order value) will apply to update order documentation and system details.

• After Shipment: Once your order has entered transit, address changes may not be possible due to shipping and carrier restrictions. If a rerouting or re-delivery request is accepted by the carrier, any additional fees charged by the carrier will be the customer's responsibility.

If you receive an item that does not match your order, please contact ORMAU Customer Support as soon as possible.

To help us resolve this quickly, please provide the following details in your message:

• Order Number
• Email Address
• Product Name
• A clear description of the issue
• Photos or videos (required if the issue involves damage, defects, packaging, or missing parts)

Our team will review your submission and guide you through the replacement or resolution process.

• Order Number
• Email Address
• Product Name (of the missing item)
• A clear description of the issue
• Photos of all items received, shipping labels, and packaging materials

Please inspect your furniture and packaging carefully upon delivery. If you notice any damage, please report it to ORMAU within 7 calendar days of delivery.

To assist you with the next steps, please contact Customer Support with the following information:

Our team will review your submission and help resolve the issue as quickly as possible.